Privacy Policy

Last Updated: 14 August 2026

Kent Healthcare (“Kent Healthcare”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, kenthealthcare.ae (the “Website”), contact us, request an appointment, or use our healthcare and rehabilitation services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

By using our Website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Kent Healthcare

Kent Healthcare is a rehabilitation and healthcare clinic based in Dubai, United Arab Emirates, providing services including physiotherapy, occupational therapy, speech therapy, audiology, behaviour therapy, psychology and related healthcare services.

Our Website allows visitors to learn about our services, contact us, and request appointments.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Information You Provide Directly

When you submit an enquiry, contact form, appointment request, or other form on our Website, we may collect:

• Full name
• Telephone/mobile number
• Email address
• Department or service requested
• Case description or information you choose to provide about your condition or requirements
• Appointment-related information
• Any other information you voluntarily submit to us

Please do not provide unnecessary sensitive information through general website forms.

B. Healthcare and Patient Information

If you become a patient or communicate with our healthcare professionals, we may collect information necessary to provide healthcare services. This may include:

• Medical and rehabilitation history
• Symptoms and health-related information
• Treatment and therapy information
• Assessment and clinical information
• Reports, referrals and supporting documents
• Information relating to appointments and treatment
• Information concerning insurance or payment where applicable

Health information is treated as confidential and is handled only for legitimate healthcare, administrative, legal, regulatory or related purposes.

C. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, depending on the Website configuration and services being used. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General Website usage information
• Cookies and similar technologies

This information may be used to maintain website security, improve performance and understand how visitors use our Website.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and requests
• Scheduling and managing appointments
• Providing healthcare and rehabilitation services
• Communicating with patients or prospective patients
• Understanding your healthcare or rehabilitation requirements
• Providing appropriate treatment and follow-up
• Maintaining patient and administrative records
• Processing payments or insurance-related matters where applicable
• Improving our services and Website
• Managing customer and patient support
• Protecting the security of our Website and systems
• Complying with applicable laws, regulations and professional obligations
• Responding to legal or regulatory requests
• Sending service-related communications
• Sending promotional or marketing communications where permitted and where appropriate consent has been obtained

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4. Healthcare Information and Confidentiality

Because Kent Healthcare provides healthcare and rehabilitation services, some information you provide may constitute sensitive or health-related personal information.

We take reasonable steps to maintain the confidentiality and security of patient information.

Healthcare information may be accessed by authorised healthcare professionals, administrative personnel, service providers or other parties where access is necessary for legitimate healthcare, operational, legal or regulatory purposes.

Where required, information may also be disclosed to relevant healthcare providers, insurers, authorities or other parties with your consent or where disclosure is permitted or required by applicable law.

5. Legal Basis for Processing

Depending on the circumstances, we may process personal information where:

• You have provided consent;
• Processing is necessary to provide requested healthcare or other services;
• Processing is necessary to respond to your enquiry or appointment request;
• Processing is necessary to comply with a legal or regulatory obligation;
• Processing is necessary to protect legitimate interests, provided those interests do not override applicable privacy rights; or
• Processing is otherwise permitted under applicable law.

Where consent is relied upon, you may withdraw consent where permitted by applicable law. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with:

• Authorised Kent Healthcare personnel and healthcare professionals
• Healthcare providers involved in your care
• Insurance providers or administrators, where applicable
• IT, hosting, website maintenance and technical service providers
• Communication and appointment-management service providers
• Professional advisers
• Government authorities, regulators or law-enforcement agencies where legally required
• Other parties where you have provided appropriate consent or where disclosure is otherwise permitted by law

Third-party service providers that process information on our behalf may be required to maintain appropriate confidentiality and security measures.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to help the Website function properly and to understand Website usage.

Cookies may be used for purposes such as:

• Website functionality
• Security
• Remembering preferences
• Website performance
• Analytics
• Understanding visitor behaviour
• Marketing or advertising, where applicable

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

Where legally required, we will seek appropriate consent before using non-essential cookies or similar technologies.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, social-media platforms or other external services.

Kent Healthcare does not control the privacy practices of third-party websites. When you leave our Website or interact with a third-party service, that third party’s privacy policy may apply.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. Social Media

Kent Healthcare may maintain or link to social-media accounts and platforms such as Facebook, Instagram, LinkedIn, YouTube and TikTok.

If you interact with Kent Healthcare through a social-media platform, the platform may collect and process information according to its own privacy policy and terms.

Kent Healthcare is not responsible for the privacy practices of those third-party platforms.

10. Data Security

We take reasonable technical, organisational and administrative measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Accidental loss
• Destruction
• Alteration
• Misuse

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

You should avoid submitting highly sensitive information through unsecured communication channels unless specifically requested by an authorised Kent Healthcare professional.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing healthcare services, maintaining appropriate records, resolving disputes, complying with legal and regulatory requirements, and protecting our legitimate interests.

Healthcare and patient records may need to be retained for longer periods where required by applicable healthcare, regulatory or legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

12. International Data Transfers

Some of our service providers, technology providers or third-party platforms may process information outside the United Arab Emirates.

Where personal information is transferred or processed outside the UAE, we will take appropriate steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

13. Children’s Privacy

Kent Healthcare provides services that may involve children and minors.

Where healthcare services are provided to a child, information may be collected from and/or provided by a parent, legal guardian or other authorised person where appropriate.

We take additional care when handling information relating to children and will process such information in accordance with applicable healthcare and privacy requirements.

14. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have rights relating to your personal information, including the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Request restriction of certain processing
• Object to certain processing where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Raise a concern or complaint regarding the handling of your information

Some requests may be subject to legal, regulatory, healthcare-record or other limitations.

To exercise a privacy-related right, please contact us using the details provided below.

15. Marketing Communications

Where permitted by applicable law, Kent Healthcare may contact you about services, healthcare information, news, events or promotional activities.

You may request that we stop sending promotional communications at any time.

Service-related communications, such as appointment confirmations, reminders or important information relating to your treatment, may continue where necessary.

16. Accuracy of Information

We rely on the information provided by you to provide appropriate services and respond to enquiries.

Please notify us if any personal information you have provided is inaccurate, incomplete or outdated so that we can make appropriate corrections.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way Kent Healthcare handles personal information, please contact us:

Kent Healthcare LLC

Address:
Nashwan Building – 208C Al Mankhool Road
Above Emirates NBD Bank
Al Raffa, Dubai, United Arab Emirates
P.O. Box 123657

Email: info@kenthealthcare.ae

Phone: +971 50 712 8370

Landline: +971 4 370 0345

You may contact us regarding:

• Access to your personal information
• Correction or updating of information
• Privacy concerns
• Withdrawal of consent
• Data deletion requests where applicable
• Questions regarding this Privacy Policy

19. Governing Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, including applicable data-protection and healthcare privacy requirements.

Where mandatory requirements apply to healthcare information or patient records, those requirements will take precedence.

20. Acceptance

By using the Kent Healthcare Website, submitting information through our forms, or otherwise providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy.

Kent Healthcare LLC
Dubai, United Arab Emirates

Last Updated: 14 August 2026